Terms and Conditions

  1. The quote is only valid for 7 Days, thereafter the quote will automatically lapse.
  2. Please note that payments made by EFT need to reflect in German TV’s bank account before the device can be released. A proof of payment will not suffice.
  3. A replacement or repaired part, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for the customer. When a part is replaced or repaired, any replacement or repaired item becomes the customer’s property and the replaced and/or discarded item becomes German TV’s property.
  4. Parts are quoted at an exchange price. Should the customer wish to keep the faulty part, the pricing on this quotation will change.
  5. Please note that the quote is issued upon initial diagnosis. The Quote is subject to change should other parts be required at a later stage.
  6. Any part or whole unit quoted on is sourced from our Suppliers spares channel and may contain new or refurbished parts that are equivalent to new parts in respect of performance and reliability. Whole unit swop-out quotes do not include cables and accessories.
  7. The customer acknowledges that the full text of the terms and conditions relating to his device and the repair are contained in the submission form and on the German TV website www.germantv.co.za. The customer warrants [legal guarantee/promise] that he has read the same, and by booking in the device, he consents to the conditions in whole and as is.

REPAIR TERMS & CONDITIONS

GERMAN TV REPAIR TERMS & CONDITIONS

  1. In these terms and conditions:

1. unless the context clearly otherwise indicates words denoting any one gender shall include the other gender;

2. reference to “German TV” shall mean German TV PTY LTD (Registration number: 2015/367852/07), its subsidiaries, affiliated and related entities.

  1. By signing the job card, the customer confirms and acknowledges that he agrees with and understands the disclaimer and terms and conditions below. The customer further warrants [legal guarantee/promise] that he is the owner/s of the device(s), or, that he was given permission to sign this document and consents to the service and/or repair on behalf of the owner, subject to these terms and conditions.
  2. The condition of the device will be noted on this form. Notwithstanding the aforesaid it shall be the responsibility of the customer to prove that the device did not have any pre-existing defects when handed in.
  3. Any repairs or service to be carried out on the device which is not covered by a warranty will be quoted accordingly.
  4. A quotation is an estimate which may change if the repair is unsuccessful or if additional parts or services are required. Quotations are valid for a period of 7 days. Repair quotations and the necessary authorisation shall be provided via SMS, email, and/or obtained in-store. Repairs will only be undertaken on receipt of written acceptance/approval of a quotation, which may be communicated via electronic communication, in accordance with s13 of the Electronic Communications and Transactions Act 25 of 2002.
  5. German TV shall not accept cancellations after receiving an acceptance or approval of a quotation. The customer shall be liable for the full repair charges alternatively, at German TV’s sole discretion, a reasonable cancellation penalty will be levied before the device is released.
  6. A service charge may apply when the customer has requested German TV to assess the device. This may, by necessity, require certain services to be performed for the purposes of assessing fault/damage and in order to provide the customer with a quotation for the costs of repairs to the device. In this instance, German TV will request the completion of an assessment form, which will note the charge for the assessment.
  7. In an event where the device has sustained liquid or physical damage, German TV may not be able to return the device in working order after it has been disassembled for assessment purposes. The customer accordingly indemnifies and holds German TV harmless against all damage/s, harm and loss howsoever arising with reference to the aforementioned.
  8. Devices with cracked LCD screens, lenses or touchscreens have the probability to disintegrate during disassembly and will therefore not be returnable in the condition that the device was received. The customer accordingly indemnifies and holds German TV harmless against all damage/s, harm and loss howsoever arising with reference to the aforementioned.
  9. In accordance with the law, German TV will not be obliged to return devices that have been assessed and found to be blacklisted, unless the customer is able to prove ownership thereof.
  10. Availability of spare parts is dependent on the supply from the manufacturer and therefore German TV cannot guarantee the availability of parts, nor can German TV guarantee the availability of any loan equipment should a repair take longer than expected. The customer hereby acknowledges that time is not of the essence and German TV will not be held liable for any damages or inconvenience suffered as a result of a delay in the return of the device.
  11. All collections need to be done during store trading hours. The customer is to present the job cards slip for collection and no unit will be released without this document. Trading hours information is available on www.germantv.co.za.
  12. The customer hereby undertakes to collect his device within 14 days after the completion of the repair. Should the customer fail to collect the device within 30 days of completion of the repair/service then German TV shall have the right to charge a storage fee of R50.00 per day per device retrospective with effect from the 14th day after completion of the repair.
  13. The onus is upon the customer to follow up on the status of the repair
  14.  Devices not collected within 90 days of the 1st collection notification is sent to you, shall become the property of the German TV. The relevant device, being owned by German TV pursuant to these terms and conditions, may be sold after the aforementioned 90-day period to defray costs, including but not limited storage costs. 
  15.  All repairs undertaken, except for those in respect of corrosion and/or liquid damage, are guaranteed against faulty workmanship for a maximum period of 3 (three) months from the date that the consumer received notification to collect a device and not from the point of actual collection by the consumer.
  16. The customer acknowledges that by booking in his device, that such device is pledged to German TV as security for payment of the repair/service and storage fee as well as for the full value of any loan device not returned to German TV or for any damage caused to a loan device.
  17. German TV reserves the right to dispose of the device to defray the costs and expenses incurred, if the device is not claimed and/or if any amount charged herein remains unpaid after 90 days from repair.
  18. The customer agrees that the telephone number/s and email addresses that he provides herein are his chosen method of contact and address/number and he confirms that any legal notices or documents that German TV may send for his attention can be sent to either contact detail.
  19. Payment must be tendered prior to collection of the device. Payment shall be made at the time of collection unless the payment will be made via EFT. All EFT payments need to be cleared with the store prior to collecting.
  20. A replacement or repaired part, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for the customer. When a part is replaced or repaired, any replacement or repaired item becomes the customer’s property and the replaced and/or discarded item becomes German TV’s property.
  21. German TV their directors, affiliates, employees, contactors and agents will under no circumstances whatsoever be liable for any damages, whether direct, special, general, indirect, incidental, exemplary or consequential, resulting from any service consultation, services rendered or goods supplied, including without limitation, the cost of recovering, reprogramming, or reproducing any program or data. This includes, without limitation, failure to maintain the confidentiality of data, or any loss of business, profits, revenue, anticipated savings or goodwill. To the maximum extent permitted by applicable law, German TV does not warrant that it will be able to (1) repair or replace any products or equipment without risk to or loss of programs, applications or data; (2) maintain confidentiality of data; or (3) preserve data/material stored on the device. The customer accordingly indemnifies and holds harmless German TV from any liability in this regard whatsoever.
  22. Should the standard warranty in respect of the device have expired, any repairs required to be performed on the device are to be paid for in advance, as per the amount quoted by German TV. German TV does, however, reserve its rights to claim any additional amount reasonably incurred in effecting the repair of the device.
  23. In order to effect the repair or replacement of the device, it will be necessary for the German TV to process some of the customers’ personal information. The customer hereby acknowledges that processing includes (but is not limited to) collection, retention, use, storage or distribution of personal information. Contact information is also used for communication purposes throughout the repair process. The customers’ personal information may also be shared with or, obtained from, German TV’s associates or external business partners who provide a service to German TV, as well as other third parties who may have a justifiable interest in obtaining the personal information. The customer hereby agrees that personal information may be stored on the German TV database and may be used for any lawful purpose at the German TV’s discretion and consent to the processing of your personal information by the German TV and such third parties. The customer absolve the German TV from any liability in terms of Protection of Personal Information Act No 4.of 2013 (POPI) for failing to obtain further consent or to notify the customer of the reason for the processing of personal information.
  24. No addition to, variation of, or agreed cancellation of these terms and conditions shall be of any force or effect unless reduced to writing and signed by both parties by way of handwritten signatures.
  25. If any provision of these terms and conditions is held to be unenforceable by any court of law or other tribunal or competent authority, such provision shall be severable from these terms and conditions and shall not affect the remaining provisions of these terms and conditions, which shall remain in full force and effect.
  26. No indulgence by any party shall operate as an estoppel against it in respect of any of its rights hereunder, nor shall it operate so as to preclude any party thereafter from exercising its rights strictly in accordance with this agreement.

2. QUOTES, DEPOSITS, AND FEES

2.1. When you bring in your device for repair, we’ll need to inspect it to determine what’s wrong with it. For that we charge the following consultation fees, even if your device is beyond economical repair:

2.1.1. R250 for microwave ovens

2.1.2. R450 for Televisions sets and amplifiers (AMPS)

2.2. If you let us repair the device, the consultation fee falls away. 

2.3. We will give you a quote for the repairs. We will automatically start with repairs under R500, but if the quote is for R500 or more, you must accept the quote before we begin. Our quotes are valid for seven days.

2.4. If you accept our quote but decide not to leave your device with us while we order parts for the repair, you must pay a non-refundable deposit of 50% of the estimated repair value.

2.5. You must pay the repair and replacement part fee before we will release your device.

3. OUR WARRANTY

3.1. We use only high-quality manufacturer compatible parts. We will give you a warranty on our replacement parts and workmanship from the date of repair for three months on all other device parts and repairs.

3.2. Our warranty will be voided if someone else repairs the device, or if it is damaged after we have repaired it. Device damage that will void the warranty includes dents, cracks, burns, scratches, liquid damage, viruses, and malware.

3.3. Our warranty is part of the agreement we have with you, and you cannot transfer it to someone else by, for instance, selling the device.

4. WHERE OUR RESPONSIBILITY ENDS

4.1. We take great care when we repair a device, but devices are delicate, and opening them up may cause additional damage, or may reveal damage that you were not aware of. When you entrust your device to us you do so at your own risk. You cannot hold us responsible for:

4.1.1 Further damage to the device or further loss of functionality when we inspect the already damaged device, open it, or remove the screen.  If your device was damaged by impact (typically you would have a cracked screen), the impact may have caused internal component failure on your device and main board. To assess the extent of the impact damage we may need to open the device and remove the screen, or other contents, and this may cause further damage. Screens are especially fragile and will crack further when they are removed.

4.1.2 Not being able to source replacement parts.

4.1.3 Not being able to repair your device

5. COLLECTING YOUR DEVICE

5.1. We will let you know when your device is ready for collection. You must collect your device within 90 days. If you don’t collect your device on time, we may sell it as parts to recover our expenses.

5.2. You must present a valid German TV job card slip to collect your device.

5.3. Should you make a payment via EFT, your device may only be collected once the payment has cleared in our bank account.

6. ACCESSORIES, RETURNS, AND REFUNDS

6.1. You may return any faulty accessories within three months of purchase. We will give you a full refund or product exchange for any product of the same value if you have the original tax invoice and subject to an inspection at our store which rules out any damage or abuse.

6.3. Please note that refunds may take up to 5 working days.

6.4. We reserve the right to deduct any labour fees from a refund should the refund not be a result of workmanship or faulty parts.